ROLE PURPOSE
Reporting to the James Hiles, Group Senior Systems Analyst, the Junior Systems Technician will be responsible for providing support to end users across Pickering sites for business applications, collect and analyse data sets and assist with technical projects and upgrades of business systems.
DUTIES AND KEY RESPONSIBILITIES
- To setup, support and improve regular (daily / weekly) scheduled reports.
- Create new Salesforce & Sage ERP users, permissions, reports and dashboards.
- Troubleshooting Business System issues.
- Data cleansing, imports, exports, migrations and updates.
- Collecting, presenting and helping to analyse information.
- Using the ticket system to support both onsite and remote users with requests and issues with business applications including Sage X3, SQL, Power BI, Salesforce, and HubSpot.
- Maintenance and provision of documentation.
- Assisting with technical projects and upgrades.
PERSON SPECIFICATION
- Ability to explain technical content to different audiences.
- Ability to use initiative and find resolutions to complex problems.
- A high attention to detail and accuracy when handling data.
- Confident in providing support to face-to-face, over phone and via Zoom/Teams.
- Experience of using Microsoft Excel is essential.
- GCSE English & Math’s (C or above).
Existing employees who wish to apply for an internal vacancy, should first speak to their current line manager.
If the employee is then invited to an interview, your current line manager should be informed prior to the interview and should be kept informed through all stages of the process.
If the employee is offered the role, please discuss your notice/transfer period with your current and new line managers.
